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Shipping & Delivery Policy


Shipping & Delivery Policy (hereby called “Policy”) issued by SONKIM FASHION CORP (hereby called “SKF”) is valid from September, 2016, including below terms & conditions:

1. Subjects of application:

Jockey applies the Policy for all customers placing an order from Jockey official website: www.jockey.com.vn

2. Objects & Scope of Shipping

2.1 Objects of Shipping

Objects applied under the Policy including all products purchased from e-commerce website:jockey.com.vn

2.2 Scope of Shipping

Jockey takes all customer’ s requests of shipping order nationwide. (Please see below regions Jockey ships to).

3. Shipping options

Jockey applies Cash on Delivery (COD) policy for all customers.

SKF is in partnership with prestige Logistic Companies to ensure delivery of product(s) right to end users.

Delivery time:

Time of delivery starts since your order is confirmed successfully. In case the order is confirmed successfully out of working time, delivery time starts since the first working time of the next working day.

4. Order processing at: www.jockey.com.vn

After you have successfully placed your order, Jockey Customer Service Team will conduct a verification process by phone and update customer as soon as possible by email and SMS.

Delivery time applies to different locations and is listed as below:

Shipping address

Merchant Area

Delivery time

Ho Chi Minh

Ho Chi Minh

1 - 2 working days

Ha Noi

Ho Chi Minh

2 - 5 working days

Other Cities in VietNam

Ho Chi Minh

3 - 5 working days


Note: Jockey guarantees the delivery time is exactly as the above time frame. However, due to unexpected cases (flood, fire, accidents,…) or it is affected by external factors (bad weather, traffic jams,…) or subjective conditions that Jockey is unable to control, actual delivery time shall take longer time. In these cases, Jockey team is making effort to solve the problem as quickly as possible to ensure customer’s benefit.

 5. Shipping fee

Shipping fee for an item is as below:

 

 

Shipping option

Location of delivery

Order value (VNĐ)

Shipping fee (VNĐ)

Within TP.HCM

Under 600,000

20,000

Outside Ho Chi Minh

Under 600,000

30,000

Ha Noi

Under 600,000

40,0000

Other Cities & Provinces in VietNam

Under 600,000

30,0000 - 50,000


(Table fee for reference).

6. Delivery

Customer is checking products right at sight and conduct payment (if any) in case the product(s) is exactly the same as the one(s) being placed on Jockey e-commerce website.

Customer must check for the product(s)’ originally sealed, stamped, qualified by Jockey and no sign of use or damage. In case of any doubt, customer has the right to refuse the product(s) and contact Customer Service team for support as soon as possible.

Jockey guarantees to follow the Shipping & Delivery Policy to protect customer’s benefit.